Return & Refund Policy

What is your return policy?

Our goal is to make sure you are satisfied with your ComfyLids purchase.

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must be returned in the same condition in which you received it, with all included accessories and original packaging where applicable. Proof of purchase is also required.

If you would like to return your product, please contact us at info@comfylids.com before sending anything back. We will provide you with the return address and instructions.

Customers are responsible for return shipping costs unless the product is confirmed to be defective, damaged during shipping, or the incorrect product was sent.

Items sent back without first contacting us may not be accepted.

What condition does the product need to be in?

Returned products must be in new and resalable condition, with the original packaging, labels, and included accessories intact.

Products that have been significantly used, damaged, or returned without the required accessories or packaging may not qualify for a full refund.

What is considered a product defect?

A product defect refers to a manufacturing or functional issue that prevents the product from operating as reasonably intended when used according to the instructions.

Examples may include:

• The mask does not heat when properly charged and operated.
• The heating function consistently fails during normal use.
• The battery does not charge or hold a charge as reasonably expected.
• A heating, charging, or electrical component malfunctions.
• A manufacturing defect prevents normal operation of the product.

If you believe your product is defective, please contact us before returning it. We may ask for additional information, troubleshooting, photos or video, or require the product to be returned for inspection before determining whether it is defective.

Battery & Heating Performance

Our heated masks operate using a rechargeable battery, and heating performance can vary depending on the remaining battery charge, temperature setting, fit, contact with the face, and individual perception of warmth.

The following situations do not, by themselves, indicate that a product is defective:

• The mask provides less heat during a second use when it has not been recharged.
• The mask becomes less warm as the battery's remaining charge decreases.
• The mask does not provide the same heating duration on subsequent uses without recharging.
• A customer would prefer the mask to feel warmer.
• The customer experiences a different perception of warmth depending on fit, contact with the face, or individual sensitivity to heat.

For the best heating performance and maximum operating time, we recommend fully charging the mask before use.

A mask that consistently fails to heat properly when fully charged and used according to the instructions may be considered defective and will be assessed on a case-by-case basis.

Fit & Comfort

Our masks are designed to provide comfortable contact with the eye area; however, face shape, size, and personal preferences vary from person to person.

Differences in fit or the amount of contact with the eyelids or surrounding area do not necessarily indicate a product defect.

If you find that the mask does not fit your face as expected or does not provide the level of contact you prefer, you may return the product under our standard 30-day return policy. Return shipping costs in this situation are the responsibility of the customer.

Damaged, Incorrect or Defective Items

Please inspect your order when you receive it and contact us as soon as possible if the product is damaged, defective, or if you received the wrong item.

If we determine that the product is defective, damaged during transportation, or that an incorrect item was shipped, we will work with you to provide an appropriate solution.

For confirmed defective or incorrectly shipped items, Comfylids will cover the reasonable cost of return shipping.

Do you charge restocking fees?

No. We do not charge restocking fees.

Who pays for return shipping?

For standard returns, including situations where:

• You ordered the wrong product
• The product does not fit your preference
• You no longer want the product
• You changed your mind

the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

For products confirmed to be defective, damaged during transportation, or incorrectly shipped by ComfyLids, we will cover the reasonable return shipping cost.

Comfylids does not provide return shipping labels for standard returns.

Exchanges & Replacements

If you experience an issue with your product within the applicable return or warranty period, please contact us before returning the product.

Depending on the circumstances, we may offer troubleshooting, a replacement, repair, or refund.

If a product is returned because of a preference-related issue rather than a confirmed defect, it will be processed according to our standard return policy.

What is the refund process?

Once your returned product has been received and inspected, we will confirm whether the return is approved.

Approved refunds will be processed within 3-4 business days to the original payment method used for the purchase.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund after allowing sufficient processing time, please first check your bank or credit card account. If the refund is still not showing, please contact us at info@comfylids.com